Expert

The Expert connects with an operator to guide them during the execution of the process.
They access the website with their username and password by clicking here.

The Expert visualizes and organizes the different associated devices, which are then used
by the Operators. The Expert can make calls, manage the recorded images and videos,
and have the tools and functionalities on Remote Eye to establish communication with the
Operators.

During the call, the Expert visualizes the Operator’s vision at all times establishes a voice
communication can invite other Experts to the call, can share documentation, and draw on
screenshots, among many other features.

Most of the functionalities are under the control of the Expert, who understands the Remote
Eye system well to make good use of the available tools.

Operator

The Operator is the person who requires external support from one or more Experts.
They use Smart Glasses or a mobile device (smartphone or tablet), connected to the internet,
with the Remote Eye application installed.

The video that is being transmitted to the Expert is displayed on the device.
The Operator can receive indications, messages, images, or
documentation that helps the process. Furthermore, the Operator is capable of sending
files, videos, and photos to the Expert even when is not connected.

Remote Eye assumes that the Operator is sometimes someone who requires immediate
support and has not had time to become familiar with the solution. Therefore, most of the
functionality falls on the Expert side. Remote Eye is very simple to use by Operators,
saving time and mistakes due to lack of knowledge.

Administrator

Each client has an Administrator access with access to their user panel. The Administration
the tool allows you to create/edit/delete the Experts associated with the account, view
usage information and assign or delete devices associated with the Experts.

The Administrator username/password does not have to
match the username/password of an Expert.